Refund and Return Policy

At TruComfort Massage Chairs, we are committed to delivering high-quality products built for long-term performance. Your satisfaction matters to us, and we aim to ensure a positive experience with every purchase.

1. Returns & Refunds

Refunds, when applicable, are processed within 30 days and will be credited back to your original payment method. If you need assistance at any point, our team is here to help.

1.1 Non-Defective Items

All purchases are final.
We do not accept returns for items that are not defective.

Important:
This policy does not override your rights under applicable consumer protection laws.

1.2 Defective or Damaged Items

If your product arrives damaged or with a defect, please contact us within 7 days of delivery to begin the return or resolution process.

Contact Information:

Available Solutions (after verification):

  • Repair of the item
  • Replacement with a new unit
  • Full or partial refund

Refund Timeline:
Approved refunds will be issued within 30 days.

2. Inspection & Verification

All defect claims must be reviewed and approved by our team.

You may be asked to provide:

  • Photos or videos showing the issue
  • A description of the problem
  • Proof of purchase

Once reviewed, we will guide you through the next steps to resolve the situation efficiently.

3. Items Not Eligible

The following are not covered under this policy:

  • Damage caused by improper use, installation, or handling
  • Normal wear and tear
  • Products that have been modified or altered after delivery

These items are not eligible for returns, repairs, or refunds.

4. Final Sale & Exchanges

  • All sales are final unless a product is confirmed defective
  • We do not offer exchanges for non-defective items

5. Legal Notice

This policy does not limit any rights you may have under local consumer protection laws.

Any manufacturer warranty included with your product is separate and in addition to your legal rights.

Thank you for choosing TruComfort Massage Chairs. We appreciate your trust and are dedicated to providing dependable products and support.

Note: This policy may be updated at any time without prior notice. Please review it periodically for changes.

TruComfort Massage Chairs